Overview
This Privacy Policy explains how SYDE IO PTY LTD ("we", "us", or "our") collects, uses, and protects your information when you use our software development services, enterprise solutions, and integrations ("the Service"). By using the Service, you agree to the practices described here.
We build and deliver enterprise solutions, system integrations, and custom software that connects with third-party platforms and services. This policy covers all data processed through our solutions and client engagements.
Definitions
- Account — A unique account created for you to access the Service.
- Company — SYDE IO PTY LTD, South Africa.
- Service — The enterprise solutions, integrations, web applications, mobile applications, and custom software we build and operate on behalf of our clients.
- Device — Any device used to access the Service (computer, phone, tablet, etc.).
- Personal Data — Any information that identifies or can identify an individual.
- Service Provider — A third party that processes data on our behalf to support the Service.
- Third-Party Integration — External systems, APIs, or platforms that our solutions connect with to deliver functionality on behalf of our clients.
- Usage Data — Data collected automatically from your use of the Service (e.g., page visit duration, IP address).
Data We Collect
Personal Data
When you use our Service, we may ask you to provide:
- Email address
- First and last name
- Phone number
Usage Data
We automatically collect certain information when you use the Service, including:
- IP address, browser type, and version
- Pages visited, time and date of visits, time spent on pages
- Device type, unique device identifiers, and operating system
- Mobile-specific data (device ID, mobile OS, mobile browser type)
Application Permissions
Where our solutions include mobile or desktop applications, we may request access to:
- Your device's location
- Camera and photo library
- Other device features required for specific functionality
You can enable or disable these permissions at any time through your device settings.
Integration Data
When our solutions integrate with third-party systems on your behalf, we may process data exchanged between those systems, including:
- Authentication tokens and credentials (stored securely)
- Data payloads transmitted between connected platforms
- Logs and metadata related to integration activity
We only process integration data as necessary to deliver the Service and in accordance with our agreements with clients.
How We Use Your Data
We use your information to:
- Provide and maintain the Service and monitor its usage
- Manage your account and give you access to registered features
- Fulfil contracts for products or services you've purchased
- Contact you with updates, security notices, and relevant communications
- Send offers about similar products or services (unless you opt out)
- Handle your requests and provide support
- Analyse trends to improve the Service and your experience
- Support business transfers such as mergers or acquisitions
Sharing Your Data
We may share your information in these situations:
- With Service Providers — to help us operate, analyse, and improve the Service
- With integrated third-party systems — where required to deliver the functionality of our enterprise solutions (e.g., CRMs, ERPs, payment gateways, or other platforms our solutions connect with)
- For business transfers — during mergers, acquisitions, or asset sales
- With affiliates — who are required to honour this policy
- With business partners — to offer you relevant products or promotions
- In public areas — information you share publicly may be visible to other users
- With your consent — for any other purpose you agree to
Data Retention & Transfer
We retain your Personal Data only as long as necessary for the purposes outlined in this policy, or as required by law. Usage Data is generally kept for a shorter period unless needed for security or functionality improvements.
Your data may be processed on servers outside your jurisdiction. By using the Service, you consent to this transfer. We take reasonable steps to ensure your data is handled securely regardless of location.
Your Rights
You have the right to access, update, or delete your Personal Data at any time. You can do this by:
- Signing into your account and managing your settings
- Contacting us directly to request changes or deletion
Note: We may need to retain certain data where we have a legal obligation to do so.
Disclosure Requirements
We may disclose your data if required to:
- Comply with a legal obligation or valid government request
- Protect the rights or property of the Company
- Investigate potential wrongdoing related to the Service
- Protect the safety of users or the public
- Defend against legal liability
Security
We take the security of your data seriously and use commercially reasonable measures to protect it. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
Children's Privacy
Our Service is not intended for anyone under the age of 13. We do not knowingly collect data from children. If you believe a child has provided us with Personal Data, please contact us and we will take steps to remove it.
Third-Party Links
The Service may contain links to external websites we do not operate. We encourage you to review the privacy policies of any third-party sites you visit. We have no control over and accept no responsibility for their content or practices.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Where appropriate, we will notify you via email or a prominent notice within the Service.